An Important Update Concerning Tariffs and USMCA Shipping Updates

At SCG Witchery, our mission has always been to provide you with the tools and supplies you need for your practice, delivered as smoothly as possible. We deeply value our community across North America.

However, the landscape of international e-commerce is constantly shifting. To ensure we can continue operating sustainably and keep providing you with authoritative supplies long-term, we need to update our policies to reflect current trade regulations. Specifically, we want to be completely transparent about USMCA shipping updates and how they affect both SCG Witchery and our customers.

Please take a moment to read through these crucial updates regarding shipping to Canada and Mexico.

Understanding the USMCA Shipping Updates

The United States-Mexico-Canada Agreement (USMCA) is the trade agreement that replaced NAFTA. While it governs trade relationships between our three nations, it has also introduced stricter guidelines and different threshold values for imported goods.

Simply put, these changes mean that customs officials are looking much more closely at packages crossing borders, and the costs associated with moving certain goods internationally have changed. We are adapting our policies to comply with these realities.

Shipping Updates: The Good News and the Reality

We know that shipping costs are a major factor when buying online. We have worked hard to maintain the benefits you love while addressing the new challenges.

Parcel with customs declaration form for cross-border shipment

We Still Offer Free Regular Shipping on Qualifying Orders

First, the good news. SCG Witchery is committed to absorbing costs where we can. We are pleased to confirm that we will still offer free regular shipping on qualifying orders that meet our minimum cart value. We want to keep our products accessible to you without the burden of standard postal fees.

Understanding New Border Tariffs and Duties

While we cover the cost of shipping the box to the border, the USMCA has changed how certain items are taxed at the border.

Depending on the specific items in your cart and the total value of your order, your package may now be subject to extra tariffs, duties, or taxes assessed by your country's customs agency upon arrival. These are government-mandated fees related to trade agreements, not extra charges from our shop.

Crucial Policy: Calculating Fees and Customer Responsibility

Because these tariffs vary wildly based on the destination country's specific laws, the exact contents of the package, and daily fluctuating exchange rates, it is impossible for us to predict these costs upfront.

Therefore, SCG Witchery does not calculate, collect, or handle these import fees at checkout.

Please be aware that any additional tariffs, duties, brokerage fees, or taxes assessed at the border are the sole responsibility of the customer. You may be required to pay these fees to the shipping carrier before they will release your package to you. We highly recommend checking with your local customs office to understand potential costs before placing a large international order.

Important Change to Our Return Policy

Perhaps the most difficult change brought about by the new trade environment regarding the USMCA involves reverse logistics, getting a package back to us.

The costs and paperwork associated with re-importing returned goods under the current USMCA guidelines have become prohibitive for a small business. The fees to bring a returned item back across the border often exceed the value of the item itself.

Due to these excessive USMCA-related costs, SCG Witchery can no longer accept international returns, effective immediately. All international sales are final.

We know this is a significant change, and it is not a decision we made lightly. We urge you to double-check your cart carefully before finalizing your purchase.

Moving Forward Together

We believe that transparency is the best policy. We wanted to explain these changes clearly so you are never surprised by fees at your door or frustrated by a return policy you were not aware of.

We truly appreciate your understanding as we navigate these complex trade regulations. If you have specific questions about a product before you buy, please reach out to our support team, we are happy to help you make the right choice the first time.

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